Frequently asked questions about our gourmet cookie company

Welcome to the Kiki's Cookies FAQs page. Here, you'll find answers to common questions about our gourmet cookies, including ingredients, delivery area, and ordering process. Whether you're curious about our handmade treats or want to know more about our local delivery service in Oakville, Mississauga, Burlington, and the greater Toronto area, we’ve got you covered!

  • We offer delivery within the western portion of the GTA. We don't want anyone to miss out on our gourmet cookies! Please contact us if you require delivery outside our delivery area and we’ll do our best to accommodate you! Please visit our delivery page for more information.

    We offer delivery to the following FSA's (the first three characters of the postal code)

    Oakville L6H L6J L6K L6L L6M

    Mississauga L4T L4V L4W L4X L4Y L4Z L5A L5B L5C L5E L5G L5H L5J L5K L5L L5M L5N L5P L5R L5S L5T L5V L5W

    Burlington L7L L7M L7N L7P L7R L7S L7T

    Brampton L6P L6R L6S L6T L6V L6W L6X L6Y L6Z L7A

    Greater Hamilton Area L0R L3M L8B L8E L8G L8H L8J L8K L8L L8M L8N L8P L8R L8S L8T L8V L8W L9A L9B L9C L9G L9H L9K

    Milton L9E L9T

    Georgetown/Halton Hills L7G L7J

    Toronto West M4L M4W M6C M6H M6J M6K M6P M6R M6S M8V M8W M8X M8Y M8Z M9A M9B M9C M9N M9P M9R M9V M9W

    Vaughan/Richmond Hills L3T L4B L4H L4K L4J L4L L4T L6A

  • Delivery cost is dependent on location and includes HST. Your delivery fee will be calculated at checkout based upon the postal code.

  • At this time, we are offering delivery only. However, we never want to deprive anyone of our cookies. Please contact us, and we can arrange a convenient place to meet and deliver your order.

  • At Kiki's, we make all of our cookies from scratch and bake them the same day we deliver them to you. We only trust a few individuals to make them for us. So occasionally we have other commitments and are unable to fulfill orders on a specific date. But remember that all of our cookies freeze well, so you can always order ahead of time and store them in your freezer until you need them.

  • Simply place the cookies in a container or freezer bag, separating each layer with a sheet of wax paper. When you would like to enjoy a cookie or two, remove them from the freezer and let thaw for about 15 minutes.

  • At Kiki's, we test all of our recipes several times until they are perfect. But sometimes, you would like something a little different. Perhaps you prefer your chocolate chip cookies with semi-sweet chocolate instead of milk chocolate. Or maybe you need a fix of our Ginger Molasses cookie that isn't on our menu during the summer months. Please contact us, and we will do our best to fulfill your request. Please note that there is a minimum order quantity of three dozen for a custom order.

  • The Chocolate-Covered Sponge Toffee is gluten-free. We are hoping to add another gluten-free offering to our menu soon.

  • At this time, Kiki’s Cookies are not guaranteed to be nut-free.

  • Baked goods sold in quantities of six or more are non-taxable, therefore there is no HST charged on any of the cookies. However, our sponge toffee, peppermint bark and delivery fees are subject to HST. The tax is included in the prices shown for these items and no further taxes will be added at checkout.